Bio Sculpture Australia is distributed by Bio Beauty Concepts, who is responsible for managing returns and refunds.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at hello@biobeautyconcepts.com.au. Please note that returns will need to be sent to the following address:

Bio Beauty Concepts
37 Belmore Street
Surry Hills NSW 2010
Australia

You can always contact us for any return question at hello@biobeautyconcepts.com.au.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Faulty Products

We take great pride in the quality of our products.

We operate a 30 days return policy from the date of receipt, which allows customers who have a faulty item to have the item returned to us for replacement or refund. We require customers to ensure their return is authorised by our Customer Service Team, this will require the Customer sending an email to our Customer Services Team at hello@biobeautyconcepts.com.au to identify the reason for return and the required action. 

After the return has been agreed, you will be advised on how to return the item to us.  All shipping and returns information will be supplied by our Customer Services Team.  Any returns that are sent to Us without the knowledge or authorisation of the Customer Services Team may be rejected.

All items returned within this 30 Day Returns Policy will be required to adhere to our standard returns policy. The item will have to be confirmed faulty to be eligible for a replacement or refund. The item will not be covered under this policy should any of the following points be applicable to this return:

• Fair Wear & Tear
• Wilful Damage
• Accidental Damage
• Negligence by the Customer or any third party.
• Usage otherwise than as recommended by the Manufacturer
• Failure to follow the Manufacturer’s instructions
• Any alteration or repair carried out without the Manufacturers approval
• Non adherence to the Our standard returns policy

Should We be unable to confirm a fault, the item will be forwarded to the Manufacturer for assessment and subject to the outcome of this a replacement or repaired item will be returned to the customer.

In the event a refund is required for this faulty item, it would be subject to the same checks as mentioned in the points above and We will require the packaging to be in a new/suitable condition.

All returned goods will be dealt with by Our Customer Services Team at their discretion and will be dealt with accordingly; We will require the product/s returned to be in a new condition should a refund be required.

In cases where due care has not been taken with the item and a refund is required a charge may be applied based upon Our Customer Services Team assessment.

It will be your responsibility to cover the cost of returning goods and also ensuring the returned goods are adequately packaged. No delivery charges will be refunded.

If we are unable at the time of return to replace or exchange returned goods, we undertake to reimburse your credit card for the amount initially debited for the purchase including packaging and postage charges.

If a product is purchased in error by you, then all costs associated with returning the product is to be incurred by you.

If a product is returned in an unsatisfactory condition (i.e. opened, damaged, or deemed not fit for resale by us), we will not accept the return, and no replacement or refund will be provided.

Goods Damaged in Transit

We make every effort to ensure our products arrive in good condition; however we cannot take responsibility for the performance of Australia Post or any other company selected to deliver your goods.

Incorrect Goods Supplied to You

We make every effort to supply you with the products you have ordered; however if you receive goods which you believe you have not ordered then you are required to notify us in writing within 48 hours of receiving those goods. We will ask you to return the incorrect product to us. Once we have received your return we will send you the correct product (subject to availability) without further charge.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalised items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@biobeautyconcepts.com.au.